Contacting a family law firm can feel like a big step. Whether you are thinking about divorce, have questions about child custody, need help with adoption, or are facing another family law matter, it is normal to feel unsure about what comes next.
At Mandy Hancock Law, we believe the process should feel clear from the beginning. Our intake process is designed to help you understand your options, share the right information, and decide whether moving forward with our firm is the right fit for your situation. Here is what you can expect when you contact our team.
Step 1: You Reach Out
The process begins when you contact Mandy Hancock Law by phone, message, or online form.
You do not need to have everything figured out before reaching out. Many people contact us because they know something needs to change, but they are not sure what their legal options are yet. That is okay.
Your first step is simply letting our team know that you need help.
Step 2: We Gather Information
After you reach out, our intake team will ask questions to better understand your situation. This may include basic details about your family law matter, the people involved, your goals, and any urgent concerns.
This step helps us determine whether your matter may be a good fit for our firm and gives our team the information needed to guide you toward the next step.
Common topics may include:
- The type of case you are dealing with
- Whether there are children involved
- Whether there are upcoming court dates
- Whether there are safety concerns
- Whether another attorney or party is already involved
- What outcome you are hoping to achieve
The goal is not to overwhelm you. The goal is to understand enough about your situation to help you move forward with clarity.
Step 3: We Schedule Your Free Consultation
If your matter is a good fit, we will schedule your free consultation with one of our Client Relations Specialists.
This consultation gives you an opportunity to talk through your situation in more detail and learn more about what moving forward may look like. It also helps our team better understand the facts of your case, your concerns, and the type of support you may need.
Because family law matters can be time-sensitive, it is important to schedule your consultation as soon as possible once you are ready to take the next step.
Step 4: Your Consultation
During your one-hour consultation, we take a deeper look at your case and discuss your options.
This conversation is designed to give you space to explain what is happening and ask questions about the process. Depending on your situation, the consultation may include discussion about divorce, custody, support, adoption, orders of protection, post-divorce issues, or other family law concerns.
Every case is different, so this step is focused on your specific circumstances.
Step 5: Payment and Next Steps
After your consultation, our team will explain payment options, answer questions, and outline what moving forward with Mandy Hancock Law may look like.
We know that hiring a family law firm is an important decision. Our goal is to make sure you understand the process, the expectations, and the next steps before you decide how to proceed.
This may include discussing:
- Payment methods
- Retainer information
- What happens after signing
- How communication works
- What information our team may need from you
- What the next phase of your case may involve
You should not feel left guessing about what comes next.
Step 6: Meet Your Legal Team
If you decide to move forward, you will be introduced to your legal team. This may include your attorney, paralegal, and support staff.
Family law cases often involve many moving parts, and having a team matters. Your legal team will help guide you through the process, communicate with you about important updates, and work with you as your case develops.
From the first contact to the next phase of representation, our goal is to help you feel informed and supported.
Why the Intake Process Matters
A strong intake process helps set the tone for the entire attorney-client relationship. It allows our team to better understand your needs, identify important details early, and help you determine whether our firm is the right fit. It also helps you feel more prepared.
Family law issues can be emotional and overwhelming, but the legal process should not feel like a mystery. Knowing what to expect can make the first step easier.
Contact Mandy Hancock Law
If you are facing a family law issue in Tennessee, Mandy Hancock Law is here to help you understand your options and move forward with confidence.
Contact our team today to get started.
Frequently Asked Questions
What happens when I first contact Mandy Hancock Law?
When you first contact Mandy Hancock Law, our intake team will gather basic information about your situation and help determine the appropriate next step.
Do I need to know exactly what type of case I have before reaching out?
No. You do not need to know every legal detail before contacting us. Our team can help identify the general nature of your family law matter and guide you from there.
Who handles the free consultation?
Free consultations are scheduled with one of our Client Relations Specialists. They help gather more information, discuss your situation, and walk you through potential next steps.
How long is the consultation?
The consultation is typically one hour. This gives enough time to discuss your situation in more depth and answer important questions.
Will I meet my attorney during intake?
If you move forward with the firm, you will be introduced to your legal team, which may include your attorney, paralegal, and support staff.
What should I prepare before contacting a family law firm?
It can be helpful to have basic information ready, such as court dates, names of involved parties, existing court orders, and a general summary of your concerns. If you do not have everything ready, you can still reach out.
Is contacting the firm the same as hiring the firm?
No. Reaching out or completing a consultation does not automatically mean you have hired the firm. Representation begins after the appropriate agreement and payment steps are completed.
Why does the intake team ask questions?
The intake team asks questions to better understand your situation, determine whether the firm may be able to help, and prepare for the next step in the process.
